Clofit Support
Help with your account, wardrobe, AI features or safety.
Contact us
Email support@clofit.app. Include your username, app version and a description of the issue, but never send your password or authentication code.
Clofit AI: Studio & Essential
Your account has 50 chat messages per week: 30 in Studio, then 20 in Essential. Switching is automatic. Messages renew every Monday at 00:00 UTC, across all devices and conversations. Shopping Assistant messages use the same allowance; adding clothes and using the separate outfit generator do not.
At 50 messages, wait for renewal. Failed requests release their place; a server interruption may take up to 10 minutes to recover. If your counter still looks wrong, reopen the chat and contact support with the approximate time of the request.
Smoother browsing
The next iPhone update reduces repeated feed refreshes, keeps closet cells stable during updates and uses smaller decoded images in grids and avatars. Image preloading is limited to a small batch; images already cached remain available offline, but items you have not opened may need a connection. Search waits briefly while you type to avoid overlapping requests.
Opening notifications
The next iPhone update keeps a tapped notification destination pending until the main app is ready. If sign-in is required, the destination waits while you reconnect. Profile links accept usernames and account IDs. Room and Duo notifications open accessible content; unavailable items may show an access message.
Staying signed in
The next iPhone app update keeps your session between launches and renews it automatically. Temporary connection problems do not sign you out. If your previous session has already expired, sign in once after updating. You may need to sign in again after 180 days without session renewal, a session revocation or account restriction. You can still sign out from your profile.
Account deletion
In Clofit, open Profile → Settings & Legal → Delete Account. Confirming deletion permanently removes the account and its active application data.
Safety reports
Use the ••• menu on an account or post, or the menu beside a comment. Choose the closest reason and submit. For immediate danger, contact local emergency services.